Shipping & Policies
Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
Care instructions
Care Instructions are given digitally after purchase in the 'note from seller', a paper copy will also be sent on recycled paper with your order.
Can I get a custom amount? Are discounts given when buying many products?
Yes! I can make a listing in whatever amount of items you need. Just contact me by convo and I will set you up a listing!
Discounts are given when buying large quantities. The discount varies based on what product you are interested in. Please contact me for more info for specific items.
Can you make me a custom size/absorbency? Or can I get my products in a custom print?
Yes. With most items I do offer custom choices of size, absorbency, color, shape and prints. Processing time varies for these. Please contact me for more info.
My package got lost. Who is responsible for making it right? How do I go about getting my items I bought if they got delivered to the wrong address?
In the case of a lost, missing, stolen package. You must contact your local Post Office. HuggableEarth is not responsible for lost, missing or stolen packages. I put my love, hard work and materials into the items and ship them out with care. Once the package is in the hands of the postal workers, it is their responsibility to deliver the package. I only ship through usps, so look up your local usps phone number and call them. Chances are they have the package there, most people return packages that are not theirs to the P.O. The Post Office holds the packages for a certain number of days afterwords, waiting for the rightful owner of the package. If you need help filing a claim,please contact me and I can help you file a claim with the P.O.